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You may have not even started training to be an HVAC technician yet, but you might already be wondereding what it will take to be viewed—and paid—as one of the best.
After all, in 2019, the top 10% of HVAC technicians did make more than $77,920 in average annual pay (bls.gov)! What, besides education and certification, will get you to the top?
You will need belief in your own ability to do the work, which will help you speak with authority. Success is reliant on your knowledge. The more you know and the longer you work as an HVAC tech, the more confidence you’ll have in your own expertise. Training will help you gain necessary skills.
Due to the technicality of the HVAC profession, it’s important to trust your training. It will help you keep your composure when troubleshooting. Thinking clearly will allow you to arrive at solutions in a timely way—frustration can cloud judgement and may result in an incomplete job as well as a dissatisfied customer.
Maintain patience, remember your schooling, and attack every HVAC issue with a clear mind and professional approach. In the end, customer satisfaction due to excellent service is what can grow your business best.
Customers do a lot of research before hiring a contractor. These days, a quick Google search will tell them everything they need to know about you. Reputation management in the form of reliability is a must in this playing field.
Make sure all your permits, licenses, and certificates are kept valid and up-to-date. This shows the customer you are legitimate and trustworthy.
And be ready for customer calls at any time of the day: People need service immediately in a lot of situations, so be on time to appointments. If you are running late, make sure you let customers know. Show them their time is valuable to you.
HVAC technicians daily deal with customers while installing systems or providing maintenance. Keeping a good rapport with them is essential. You won't have to hold conversations the whole time on the job, but you will need to communicate well. This means both listening and talking with your customer. Be able to focus on what your customer is saying, keep steady eye contact, and respond as an expert—you’ve been brought onto the job because you’re good at what you do.
Active communication helps you put the client at ease and earn more customers through word of mouth. When you do an outstanding job listening, understanding, explaining, and repairing—that leaves an incredible mark and gets you recommended.
Repeat customers are the bread and butter of your business, as are those word-of-mouth customers earned through your steady clientele base. One of the reasons you will find success is because of honesty, and an important characteristic of an HVAC tech.
You won’t try to increase the bill with unnecessary expenses; if you’re stuck on a problem, you bring in someone who knows how to get it done right. Customers will appreciate the fact that you aren’t just winging it—they are spending hard-earned money to get high-quality repairs. By being honest, you’re winning trust. You can’t put a price on that.
It’s Simple But Effective
Getting ahead as an HVAC technician is as easy as being your dependable, smart self. Win customers’ trust, and you’ll be highly recommended to others as the best.
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